PuzzleShadow · iPhone & iPad
PuzzleShadow support
A helping hand for parents. Find answers to common questions or contact the studio directly.
How do I play PuzzleShadow?
Drag each colourful piece onto its matching shadow. After finishing the puzzle, explore the bonus mini-game.
Can I play offline?
Puzzles work offline. Connect your device to the internet to buy or restore the full version.
How do I unlock the full version?
Some puzzles are free. The full version is unlocked with a one-time in-app purchase, behind a question for parents. There is no subscription. Apple displays the applicable price before you confirm.
How do I restore my purchase?
Check that you are using the same Apple account for App Store purchases as when you originally bought the full version. Connect to the internet, open the purchase area in the game and choose the restore purchases option. Restoring an existing purchase does not charge you again. Contact us if access is not restored.
My purchase failed or is missing. What should I do?
Check your connection and your Apple purchase history, then try restoring your purchase. Do not purchase again to resolve the problem: contact us if access is still missing.
How do I request a refund?
Apple handles payments and refund requests. Visit reportaproblem.apple.com to review your purchases and submit a request.
How do I report a technical issue?
Close and reopen the game and check for updates. If the issue persists, email us with your device model, iOS or iPadOS version, game version and a description of the issue. Avoid uninstalling the app before contacting us.
A question about personal data?
Read our privacy page. A parent or legal guardian can contact us with any data-related request.
Contact us
Email the studio ↗Do not send your child’s name or photo, passwords or payment details. Hide personal information in any screenshots you attach.